Frequently asked
questions

Have questions? We have answers!

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are: We will send you an email if any part of your order is canceled or if we need more information to process your order.
You can either pay online or pay on delivery when you shop from us. With out payment gateway, you can conveniently pay online or on delivery with your cards (MasterCard, Visa and Verve), bank transfers and USSD. 
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me? We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

You can change your address after placing an order only if you meet all 5 criteria:

  • Seller has not arranged shipment for your order.
  • You have not made payment or payment has not been confirmed.
  • You have not requested a change of address for the order before. Delivery address can only be changed once for each order.
  • New address does not incur higher shipping fee.
  • Did not use a Free Shipping Voucher when placing order.


If you meet all the above criteria, you may proceed to change your delivery address. 

If seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel in order to change the address. However, do note that the cancellation request is subject to seller’s approval. If the seller rejects your cancellation request, the order will proceed as per usual. 

Sellox Black Friday happens in November. Sellox is the pioneer of Black Friday in Nigeria, so expect us to do it best! It comes with the biggest discount and offers on various categories of products like fashion, phones, computers, home appliances, electronics and many more! We also have various exciting and engaging activities like the treasure hunt and games our customers love to play.

Your store comes with email templates that you can customize with your logo and brand accent color. You can choose to have email notifications sent to you, your staff, or your customers, depending on the setting for your order notifications.

Your store also includes SMS notifications for order confirmation and shipping updates. To learn more about how to enable and configure these updates, see SMS notifications.

You can view and update your store’s notification settings from the Notifications settings page in your Sellox admin.

Yes, you can return items you bought for free and get refunded as soon as possible! We have a refund policy that grants you 7 days to return ALL eligible items bought from the official store and other sellers on Sellox Nigeria.

You can partner with Sellox as a seller on the website. All you need to do is register and follow the necessary steps. With our large customer base, we can help you reach a wider audience and sell many of your products to our customers

We have a dedicated team that is always available to make sure your shopping experience on Sellox is effortless. Simply dial 09038264387 to reach out to us for complaints and other inquiries. If you would like to place an order, please call us at 07086264796. You can also chat with us on the Sellox app if you find that more convenient. Whatever you do, we are always available to help.

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