Legal

Sellox Marketplace is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Platform”).

By accessing or using Sellox Marketplace, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue use of the Platform.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1 Personal Information You Provide

This includes:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed via secure third-party providers)

• Account credentials

• Profile details (such as photo or username)

• Communications with Sellox or sellers

1.2 Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address

• Device information

• Browser type and version

• Operating system

• Usage statistics (pages viewed, time spent, clicks)

• Location data (if enabled)

• Cookies and tracking technologies

1.3 Seller Information

For sellers, we may also collect:

• Business name

• Tax information (TIN/VAT, if applicable)

• Payment accounts (bank or digital wallet)

• Business documents for verification

2. How We Use Your Information

Sellox uses your information to:

2.1 Operate and Improve the Platform

• Create and manage your account

• Facilitate buying and selling

• Process payments and transactions

• Provide customer support

2.2 Enhance User Experience

• Personalize product recommendations

• Display relevant ads and offers

2.3 Ensure Safety and Compliance

• Verify identity and prevent fraud

• Enforce our Terms of Use

• Comply with legal obligations

2.4 Communication

• Send order updates

• Respond to inquiries

• Send promotional messages (you may opt out)

3. How We Share Your Information

We may share your information in the following ways:

3.1 With Sellers

When you purchase an item, necessary information such as your name, address, and contact details is shared with the seller to fulfill the order.

3.2 Service Providers

We work with third parties to support:

• Payment processing

• Delivery and logistics

• Cloud hosting

• Customer service

• Analytics and marketing

These partners are contractually obligated to protect your data.

3.3 Legal Requirements

We may disclose information if:

• Required by law, court order, or government request

• Necessary to protect Sellox, our users, or the public

• Needed to investigate fraud or security concerns

3.4 Business Transfers

If Sellox is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

Sellox uses cookies, pixels, and similar technologies to:

• Enable platform functionality

• Remember your preferences

• Analyze site performance

• Deliver personalized ads

You may adjust your browser settings to block cookies, but some features may not function properly.

5. Data Security

We implement technical and organizational measures to protect your information, including:

• Encrypted payment processing

• Secure servers

• Multi-layer authentication

• Access controls

While we work hard to safeguard data, no internet transmission is 100% secure.

6. Data Retention

We retain your information for as long as:

• Your account remains active

• Required for transactional or legal purposes

• Needed to provide services

You may request deletion of your data (subject to legal obligations).

7. Your Privacy Rights

Depending on your region, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• Request data portability

To exercise these rights, contact us at legal@sellox.com.ng.

8. Children’s Privacy

Sellox Marketplace is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
If we discover such data was collected, we will delete it promptly.

9. Third-Party Links

The Platform may contain links to third-party websites.
Sellox is not responsible for the privacy practices of those sites.

10. Marketing Communications

You may receive:

• Promotional emails

• Notifications

• Special offers

You can opt out anytime through:

• Email unsubscribe links

• Account settings

Transactional communications (e.g., order updates) cannot be opted out of.

11. International Data Transfers

Your information may be stored or processed in multiple countries.
We ensure appropriate safeguards are in place to protect international data transfers.

12. Changes to This Privacy Policy

Sellox may update this Privacy Policy periodically.
We will notify users of significant changes through:

• Email

• Platform notifications

• Updated “Last Updated” date

Continued use of the Platform means acceptance of the updated policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:
📧 Legal@sellox.com.ng